Manager, Information and Records Management

We are currently looking to fill a Manager, Information & Records Management position. This position will manage and oversee the operations of the Information & Records Management group. This position will also provide global support.

In this role, a typical day might include the following:

• Oversees the operations of the Rensselaer GMP Archives ensuring processes and procedures are adhered to, continuous improvement ideas are identified and pursued, and customer satisfaction is of the highest level.

• Responsible for overseeing the condition and security of the archive infrastructure and archived documents.

• Reports status of IRM processes and system performance and provides monthly metrics data for presentation to senior management.

• Establishes and communicates group and individual goals for subordinates/group in accordance with site goals.

• Implements and maintains record archives, develops and maintains archival systems.

• Provides guidance to user departments in proper use of the records management systems.

• Assists in administration of the records management system and ensures the system is optimized. and enhanced as needed.

• Site lead for the Rensselaer IRM teams, projects, and initiatives

• Provides staffing for projects that initiate in the user departments to ensure timely processing and to ensure that adequate resources are available to address the projects.

• Frequently interacts with direct reports, customers and/or functional peer group managers.

• May interact with senior management. Interactions normally involve matters between functional areas or collaborations.

• Interfaces directly with regulatory or partner inspectors, as needed, to represent documentation system and record archival.

• Manages several direct reports that may also have direct reports.

• Counsels and coach employees about work performance; develops and delivers performance reviews.

• Establishes and communicates group and individual goals for direct reports/group in accordance with site goals.

This role might be for you if you have:

• Knowledge of and experience with Quality Management Systems and Continuous Improvement methodologies (e.g. Lean, Six-sigma). ASQ Green Belt or equivalent desirable.

• Knowledge of and experience with Documentation management methodologies.

• Knowledge of applicable federal, state and local laws, ordinances, statutes, regulations, rules, policies and procedures.

• Ability to problem solve, design, optimize and implement processes and systems.

• Skilled in motivating, communicating with and instructing/training others, using both technical and non-technical language to explain complex subjects and processes.

• Comfortable making decisions independently but demonstrates good judgment in escalating issues to management and QA colleagues.

• Has the ability to change the thinking of or gain acceptance of others in sensitive situations.

• Ability to negotiate, influence and lead with and without direct line authority, and to engage others and lead an organization through continuous improvement and change is required.

• Skill in analyzing information of considerable difficulty and drawing valid conclusions; researching and gathering information related to customers, processes, systems; and managing multiple projects.

• Strong interpersonal and technical writing skills.

• Ability to communicate effectively and manage multiple tasks and ensure on-time completion.

• Working knowledge of electronic documentation, archival and quality management systems, MS O365

To be considered for this role you must hold a Bachelor’s degree in a quality/engineering/science discipline and the following amount of relevant experience for each level:

• Associate Manager: 6+ years

• Manager: 7+ years

• Senior Manager: 8+ years

Additional certifications appropriate to the job will be considered first (Certified Manager of Quality, Engineering, Black Belt, and/or Auditor). Experience of the overall product development process preferred.

Equivalent combination of education and experience may be considered. Level to be determined based on qualifications relevant to the role.

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